YOUR PROFILE
- Bachelor in any engineering or relevant field
- 10-12 years of proven relevant experience also an experience as a service Manager for minimum 3 years.
- Willing to work with own hands and should lead from the front and not just by giving advices.
- Experience in working on site, also should have previous experience in maintaining the service department for machinery installation.
- Should have knowledge of electrical wiring
Qualifications
YOUR TASKS
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up selling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- To persuade the customers to enter into AMC and operate and control the AMCs.
- Instruct customers on equipment operation, care and maintenance and generate spares part orders.
J. Schmalz GmbH
Aacher Straße 29
72293 Glatten
Aacher Straße 29
72293 Glatten
