DKV EURO SERVICE GmbH + Co. KG

Customer Service Employee (gn) Vollzeit/Teilzeit befristet bis 30.09.2026

Publiziert am: 26.11.24 | Ratingen | Vollzeit

Customer Service Employee (gn) Vollzeit/Teilzeit befristet bis 30.09.2026

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

You are the contact person for our customers and look after them for a defined DKV clientele.
You will be responsible for telephone and written correspondence with DKV customers on all customer matters in co-operation with the sales force.
You are responsible for actively expanding sales of the entire DKV service and product range.
You will advise customers on DKV service innovations and represent DKV as a reliable partner to its customers.
You process new customer applications and are responsible for processing complaints, reminders and protests, credit and total blocks as well as ordering and blocking DKV legitimisation objects.
You are responsible for sending DKV legitimisation objects, admission documents etc. to new customers.
You will maintain the condition entries and monitor incoming payments and overdrafts.

What makes you stand out

You have a qualified commercial qualification and several years of experience in internal sales.
You have very good knowledge of MS Office products and ideally also have experience with SAP R3.
You are service-oriented and service-minded and have an open, positive communication style as well as the ability to work in a team, a good understanding of figures and commitment.
Your business fluent German language skills are complemented by a good command of English.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We live „Lead in Green“

You want to drive the energy transition? Then you've come to the right place! We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Sabine Kalthoff via sabine.kalthoff@dkv-mobility.com.

DKV EURO SERVICE GmbH + Co. KG

Balcke-Dürr-Allee 3
40882 Ratingen

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DKV EURO SERVICE GmbH + Co. KG

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