DKV EURO SERVICE GmbH + Co. KG

Customer Service Representative (gn) Vollzeit/Teilzeit

Publiziert am: 05.12.24 | Ratingen | Vollzeit

Customer Service Representative (gn) Vollzeit/Teilzeit

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

As a multitasking talent, you manage to actively listen to our customers and operate the relevant systems (omnichannel tools, Dynamics, SAP...) in parallel.
You also answer our customers' enquiries by email and in chat in a friendly and service-orientated manner.
You recognise customer needs and use upselling and cross-selling opportunities to offer added value to both our customers and DKV Mobility.
You are passionately committed to our customers every day and place the highest value on integrity and customer orientation in line with our claim ‘You drive, we care’.
You support our customers along the entire customer lifecycle.
Our current service times are orientated towards the customer. During these, you will work in block shifts - currently 8 am - 5 pm.

What makes you stand out

Ideally, you have experience in customer service and/or in dealing with B2B customers.
You have completed an apprenticeship or are a career changer - motivation and customer focus are what count for us.
Friendly and positive communication is one of your talents.
Personal responsibility and team spirit are not a contradiction for you - you live both.
You enjoy making phone calls and have a hands-on mentality.
Not only can we see your friendly smile, the customer can also hear it on the phone.
You are solution-orientated - solving problems instead of looking for problems.
Even a dissatisfied customer doesn't upset you. It is a personal challenge for you to create a positive contact experience for every customer.
You like to challenge yourself and others to reach the next level of customer service.
You have a perfect command of German and are not afraid to communicate with colleagues in English - we are an international customer service community.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Sabine Kalthoff via sabine.kalthoff@dkv-mobility.com.

DKV EURO SERVICE GmbH + Co. KG

Balcke-Dürr-Allee 3
40882 Ratingen

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DKV EURO SERVICE GmbH + Co. KG

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