DKV EURO SERVICE GmbH + Co. KG
Customer Process Manager Complaints (gn) - Location Romania
Publiziert am: 27.12.24 | | Vollzeit
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Customer Process Manager Complaints (gn) - Location Romania
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
The Complaints
management Customer Process Manager role scope will be to
design, improve and align throughout the organization the customer complaints
processes and drive the Dynamics tool optimization within CoreOperations
department
Key Responsibilities:
- Analyze, improve and align throughout the organization the processes handled by customer complaints
- Create and update process documentation and share them with the entire organization through internal channels in close coordination with the Head of Process Excellence
- Identify improvement areas, perform training needs analysis and initiate the training implementation
- Collect feedback and drive process improvements while using an objective view on the impact on all involved parties, provide benefits analysis and ensure systemic implementation
- Manage small projects or be part of more complex projects from different financial functions, involving automation, optimization, and transformation processes in complaints department
- Monitoring of developed and agreed solutions and implementations with the departments
- In close coordination with the Teamlead Customer Copmplaints, assists in the further development of more efficient processing of concerns
- Supporting new product rollouts in this context
- Degree in Economics/Business/Accounting or similar Economics background
- Min. 2 years of experience in process management, with exposure to digital transformation and operational projects
- Business fluency English, german language represents an advantage
- Excellent communication and presentation skills, high level of social competence, commitment, and ability to deal with conflicts
- Strong analytical and strategic thinking skills and act in a goal-oriented manner
- Experience with Microsoft Dynamics & SAP is considered a plus
- Ability to work/coordinate multi-located teams
- Enthusiastic, proactive mindset & open-minded person
- Availability to travel
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Zaharia Alexandra via Alexandra.Zaharia@dkv-mobility.com.
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