DKV EURO SERVICE GmbH + Co. KG
Customer Service Employee (gn) fulltime/parttime (hybrid)
Publiziert am: 25.03.26 | Ratingen | Vollzeit
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Customer Service Employee (gn) fulltime/parttime (hybrid)
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
Do you want to play an
active role in driving a company’s growth and turning big plans into reality?
Then join our team! You can look forward to exciting challenges, an inspiring
environment, and a work culture that combines flexibility and collaboration –
with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team,
you will take on the following responsibilities:
- You handle telephone and written correspondence with DKV customers regarding all customer-related matters, in close cooperation with the field service.
- You are responsible for actively increasing the revenue of the entire DKV range of services and products.
- You advise customers on new developments in the DKV service offering and represent DKV as a reliable partner to its customers.
- You process new customer applications and are responsible for handling complaints, reminders, protests, credit and total blocks, as well as the ordering and blocking of DKV identification items.
- You are responsible for sending DKV identification items, onboarding documents, etc. to new customers.
- You maintain pricing/conditions data and monitor incoming payments as well as credit limit overruns.
- You prepare and issue quotations. (based on the tasks in the same job family)
- You have excellent knowledge of MS Office applications and ideally also experience with SAP R3.
- You bring a strong service and customer‑oriented mindset, an open and positive communication style, as well as teamwork skills, strong numerical understanding, and a high level of commitment.
- Your business‑fluent German skills are complemented by good English skills.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via Cristina.Moraru@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
