Hays AG
Customer Interaction CentreTeam Leader (m/k/d)
Publiziert am: 5/14/24 | Denmark | Vollzeit
Jetzt bewerbenMein Arbeitgeber
Essilor Group is the world’s leading ophthalmic optics company. Essilor designs, manufactures and markets a wide range of lenses to improve and protect eyesight. Its mission is to improve lives by improving sight. To support this mission, Essilor allocates more than 200 million euros to research and innovation every year in a commitment to continuously bring new, more effective products to market. It also develops and markets equipment, instruments, and services for eyecare professionals.
- Provide customers with a variety of solutions, support and information at the time of interaction.
- Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion. Deliver Customer call backs to agreed timelines. Log all calls received or made.
- Developing customer service strategies to ensure the achievement of departmental and company objectives, whilst meeting Customer Satisfaction targets.
- Recruiting and training customer service personnel.
- Monitoring your team’s performance and motivating them to reach targets.
- The development of processes and systems to support customer and business objectives.
- Mentoring and training front office agents, monitored through regular feedback, 1-2-1’s and yearly performance process.
- Actively supporting a culture of best practice and continuous improvement.
- Managing employee relation issues in line with HR regulations.
- Experience of managing a results and service driven team, ideally within a contact centre environment.
- Have proven customer service management experience.
- Excellent written Danish and English language, verbal and interpersonal communication skills.
- Optometry education.
- Experience of working in an International, multi-cultural environment.
- A proactive and organized approach, with the ability to manage multiple initiatives and stakeholders in a fast-paced environment.
- Ideally previous use of SAP and CRM Systems.
- Good knowledge of full Microsoft Office Suite & IT Skills.
- Be able to show autonomy, flexibility and common sense when needed.
- Being an excellent leader – being able to coach and motivate your team to achieve group and individual targets, and quickly identify areas for improvement and development.
- Demonstrating outstanding product and systems knowledge.
- Acting as a company ambassador.
- Having exceptional professional and interpersonal skills - answering relevant stakeholders, questions and handling objections effectively, applying a structured approach when dealing with queries.
- Acting as a guardian of the Culture - leading by example
- Demonstrating integrity and trustworthiness, according to company values
- Making our customers feel valued by EssilorLuxottica.
Ihr Kontakt
Ansprechpartner
Letizia Ferrario
Referenznummer
754154/1
Kontakt aufnehmen
E-Mail: letizia.ferrario@hays.dk
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Med over 15 års erfaring i den farmaceutiske og kemiske industri samt inden for bioteknologi og medicinteknik kender vi nøglekontakterne hos virksomheder, der rekrutterer til udfordrende jobs med reelt potentiale. Den nuværende høje efterspørgsel efter personale har åbnet spændende muligheder for dedikerede eksperter, der ønsker at udvikle sig professionelt og for at fremme deres karriere. Som rekrutteringsspecialister med et internationalt netværk af kontakter kan vi tilbyde dig afgørende fordele – helt gratis. Tilmeld dig hos os og høst fordelene af interessante jobtilbud, der matcher dine kompetencer og erfaring.
Mein Arbeitgeber
Essilor Group is the world’s leading ophthalmic optics company. Essilor designs, manufactures and markets a wide range of lenses to improve and protect eyesight. Its mission is to improve lives by improving sight. To support this mission, Essilor allocates more than 200 million euros to research and innovation every year in a commitment to continuously bring new, more effective products to market. It also develops and markets equipment, instruments, and services for eyecare professionals.
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