Director of After Sales Service

KHS is a subsidiary of Salzgitter AG. As one of the world's leading manufacturers of filling and packaging systems for beverages and liquid food we are a world-class player. Our customers have trusted in our passionate pioneering spirit and first-class technologies for over 150 years. However, we can only remain world class if we continue to find new employees who make just as high demands of themselves and the quality of their work as our customers make of us at KHS. Are you one of them?

Your Tasks

• Develops and implements overall KHS customer service strategy that supports KHS global service goals, as well as mission and values; meets and interacts on a regular basis with KHS global service group to promote harmonization and efficient use of resources.
• Implements strategy and tactics to maximize revenue for the After Sales Service Departments and manages the budget for groups under his/her control.
• Interacts with customers on a regular, face-to-face basis to build relationships with key customers, analyzes market, develops service strategy to troubleshoot major service issues and to obtain favorable financial results for machine projects.
• Consults with the Service Department managers and develops goals for service teams.
• Confers with Engineering and Sales managers to identify unmet customer needs throughout the sale, installation, start-up and production phases; develops new and proactive services to meet unmet customer needs for life cycle of the machines; supports sales process.
• Directs and monitors service teams with emphasis on efficient utilization of resources across locations and product lines.
• Actively seeks and coordinates technical support for Service personnel from engineering groups.
• In conjunction with the Sales and Accounting departments, sets billing rates for service to serve the value equation of the customer and maximize profitability.
• Monitors field service training programs to cross train personnel on product lines and maintains a leading-edge knowledge of service functions; oversees customer technical training program.
• Directs investigation of customer complaints regarding quality, specifications, and condition of delivered machines.
• Managing, leading and monitoring of the After Sales Service departments
• Responsible for ongoing compliance in area of oversight and enhancement of the continuous improvement processes
• In partnership with department managers, creating and maintaining a strategic staffing model for all After Sales Service departments.
• Warehouse inventory coverage of demand (balancing stock level)
• Securing, execution (global & local) and development (local) of pricing strategy

Your Qualifications

• Knowledge of KHS Technology and market requirements
• Understanding of KHS handling processes for the service business
• Experience with SAP ERP System.
• A Bachelor's degree in technical or engineering disciplines
• Ten years of experience involving managing field service in a manufacturing environment
• Seven years of experience with KHS products; or an equivalent combination of education and experience.

Benefits

• Medical, Dental, Vision insurance offered at 30 days of employment
• Generous Educational Reimbursement program
• Company sponsored Life and Disability Insurance
• Bonus Eligibility
• Paid Time Off
• Ten (10) Paid Holidays per year
• 401K with Company Match

• Location: Waukesha ǀ Wisconsin ǀ USA