DKV EURO SERVICE GmbH + Co. KG
Service Desk Analyst (gn) full/part time limited to 12 months
Publiziert am: 1/22/25 | Ratingen | Vollzeit
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Service Desk Analyst (gn) full/part time limited to 12 months
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
- You record enquiries, faults and requests by phone and email (1st level support) and find solutions independently in initial contact with users.
- You initiate immediate measures as well as more complex faults with appropriate pre-qualification to the downstream support units.
- Your tasks will include ensuring that the service desk is available during service hours.
- Outside of service hours, you will alternate with your colleagues to take part in the (holiday) on-call service.
- You will create and maintain documentation and solution descriptions for standard requirements.
- You have completed training in the IT sector (e.g. IT specialist).
- You already have experience in IT support, service desk or technical customer care.
- You are confident in using current Microsoft products (Windows 10, Office 365) and ITSM tools / call tracking systems.
- In addition, you have knowledge in the implementation of best practices and ideally a certification according to ITIL.
- Good analytical skills, strong communication and teamwork skills as well as a friendly and customer-oriented demeanour round off your profile.
- You are business fluent in German and have a good command of written and spoken English.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Ekaterina Kolesnikova via ekaterina.kolesnikova@dkv-mobility.com.
Balcke-Dürr-Allee 3
40882 Ratingen
