2nd Level IT Supporter (m/f/d)

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

• Identify, evaluate and prioritize user problems and complaints; create and assign problem tickets using ticketing system (Service-Now)
• Analyze customer problems and formulate plans of resolution, utilize all technical resources to solve user problems
• Perform routine software and/or hardware installations, updates, and upgrades following established documented policies and procedures
• Test and pilot new IT technology
• Use knowledgebase, technical library, and on-line references to research, identify, and apply solutions to systems problems
• Basic project management for IT topic
• Process PC requests on the IT Service-Catalogue
• Interface with Third Level Support team and vendors when the problem requires escalation
• Find improvements in current first level support processes
• Perform root cause analysis to minimize problems in the future

• Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or related field preferred or successfully completed training in the field
• Solid experience preferred
• Solid IT infrastructure knowledge and strong IT affinity
• Strong verbal communication skills and interpersonal skills required for providing support over the phone or in person
• Hardware support for client computers (Software/hardware) of popular brands such as HP and Lenovo
• Essential understanding and experience with client hardware deployment, operating system loads, drivers and software installation
• Proficiency and experience with IT project management, solution management and vendor management
• Ability to lift 20kg from time to time
  
• Fluency in english is required, german advantageous
• Experience in troubleshooting Microsoft Operating System Environment, Microsoft Outlook, and Office 365 (Teams, SharePoint, and OneDrive)

• Long term planned engagement
• Fascinating, innovative environment in an international atmosphere
• Hays helps you gain a foothold in innovative companies

Ihr Kontakt

Referenznummer
818705/1

Kontakt aufnehmen
Telefon:+41 44 225 50 00
E-Mail: positionen@hays.ch

Anstellungsart
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