Technical Support Engineer (m/f/d)

Preferred qualification:

• Experience of serving in semiconductor process equipment industry or similar industry.
• Having the fact to work closely with design engineer to complete technical project with success.
• Experience of cooperate with customer service with knowledge of how to fulfill customer's desire for customer complain.
• Experience as a technical lead or in similar position.

Characteristic:

• Teamwork: Able to working in a cross function and international environment.
• Self-learning: Able to collect information to improve your knowledge pool, and also help the growth of the team by sharing knowledge.
• Proactive: Willing to tackle with technical challenges and the mindset of seeking solutions for continuous improvement.
• Planning: Result oriented thoughts for assigned task and project.

Business travel requirement:

• Less than 1 month a year.

Role Introduction:

• We are looking for talented candidate who is experiencedin working with people from multi-discipline engineering sector to deal with product issue that take place during a full product life cycle.
• You will become team member of DSC product engineering team, your responsibility is to demonstrate your engineering knowledge to interpret request into task package and cowork with design engineers to come up with plans to resolve any requirements for product sustaining.
• You will be working in an international working environment. We expect the candidate is fluent in English, with mature communication and teamwork skill for better efficiency.
• This position will have a chance to take over the role as team lead of product engineering depends on his/she's leadership.

Your mission:

• You will be cooperating with engineering team to perform trouble shooting, technical support and process improvements to secure production output and product quality as 1st line representative.
• Demonstrate your leadership and expertise to define and distribute working package with efficient communication skill. Come up with delivery schedule of solutions by cooperate with design engineersfor issues and request escalated by any production activity.
• You'll be the representative for engineering team to join the meeting with external stakeholders to clarify, summarize the request and interpret into preliminary action plan for design engineer.
• You will be involved in CIP, NPI, PCN project for delivering new solutions and feature. Take the responsibility to draft and publish technical document to relevant stakeholders.
• Strong mindset and experience of risk assessment, cost evaluation and cross function cooperation.