Sales Force Effectiveness Manager / Customer Operations Manager (m/f/d)

With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.

• Compile and analyse all price and condition data to support commercial decisions related to Export business
• Implement, maintain, and monitor price and condition master data according to company Financial Controls Manual (NFCM) requirements
• Train NPhS employees on system (PricePro and TPES) to ensure proper use
• Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country
• Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, PricePro and TPES IT support teams)
• Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers
• Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licenses as per country specific requirements
• Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations
• Identify, support, and implement process simplification opportunities across NPhS Export Operations
• Support implementation of process re-design initiatives (from kick-off to implementation and monitoring) to improve process compliance, quality, efficiency, productivity and customer satisfaction

• Maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry
• Profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets
• Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)
• Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)
• Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements
• Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)
• Interpersonal-, communication-, negotiation- and problem-solving skills
• Project management experience

• Fascinating, innovative environment in an international atmosphere

Ihr Kontakt

Referenznummer
888128/1

Kontakt aufnehmen
Telefon:+41 44 225 50 00
E-Mail: positionen@hays.ch

Anstellungsart
Freiberuflich für ein Projekt