Hays AG

Service Desk Manager - Zendesk (m/f/d)

Publiziert am: 7/31/26 | Frankfurt am Main | Vollzeit

Jetzt bewerben
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
  • Lead and support a small Service Desk team in daily operations
  • Optimize and standardize ticketing and support processes within Zendesk
  • Manage and coordinate external 2nd and 3rd level support providers
  • Ensure efficient incident handling, escalation management and service delivery quality
  • Proven experience as a Service Desk Manager, IT Operations Manager, or similar role
  • Experience working with Microsoft 365 / Office 365 environments
  • Zendesk implementation or administration experience
  • Service delivery and vendor management experience
  • Knowledge of ticketing and support operations
  • Strong communication skills in English
  • Support throughout the entire application process
  • International client

Ihr Kontakt

Ansprechpartner
Nadine Herchenhahn

Referenznummer
888272/1

Kontakt aufnehmen
E-Mail: nadine.herchenhahn@hays.de

Anstellungsart
Freiberuflich für ein Projekt

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Hays AG
Willy-Brandt-Platz 1-3
68161 Mannheim
Jetzt bewerben
Hays AG

Hays AG