Field Service Engineer (m/f/d) – Onsite in Yokohama

Four-year college degree related to the technical skills required of the job plus a minimum of five years of related work experience; or an AA degree related to the technical skills required of the job or equivalent university program certificate plus minimum of 8-10 years of directly related experience and/or training; or an equivalent combination of education and experience

Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customers’ facilities

OSHA Safety certificates

Current driver's license

Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed

Must be available and willing to travel 75% of the time.

Must be able to be assigned to on-site residency at customer locations when required.

Japanese-Language Proficiency Test Level 1 (N1)

Fluent in written and spoken English

Installs new or modified equipment at customer's facility to ensure full functionality according to specifications

Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem

Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs

Provides on-site technical assistance to help troubleshoot and repair equipment

Maintains records of performance reports

Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems

Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers Provide on-site residency support at the customer’s location as needed.

• Your well-being comes first: Benefit from comprehensive health promotion initiatives and an environment that values your physical and mental wellness.
• Continuous learning & development: Seize opportunities for personal and professional growth through targeted training and a culture that celebrates achievements—together.
• Work-life balance redefined: Enjoy working hours designed to adapt to your life, granting you the flexibility you deserve and ample paid time off to recharge.
• Inspiring teamwork: Join a vibrant team that not only works but also celebrates and achieves success together.
• Attractive rewards: We acknowledge your dedication by offering a comprehensive suite of benefits and incentives to enrich your work experience at SUSS MicroTec KK.